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EdCo2025The Atlanta RIMS Educational Conference

Thursday January 30, 2025


Cobb Galleria Centre - 2 Galleria Parkway SE, Atlanta, GA 30339 


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EdCo2025



AGENDA DETAILS & SESSION INFORMATION

7:30 Registration/Badge Retrieval
7:30 - 8:30 AM Connection Before Content Breakfast

8:30 - 8:45 AM Welcome & Opening Remarks

  • Brian Nulty, Chapter President, Atlanta RIMS
  • Jim Burgess, Conference Chair, EdCo2025

8:45 - 10:00 AM KEYNOTE GENERAL SESSION

Building Global Resilience: The Power of Innovation, Collaboration and Future Talent

Dawn Miller

Chief Commercial Officer, Lloyd’s & CEO Lloyd’s Americas

Dawn joined Lloyd’s in 2022 and oversees Lloyd’s global network across the Americas,  Asia Pacific Middle East & Africa (APMEA) and European Regions. She is responsible for our Global Network governance, market development, strategic engagement with key trading partners, and New Entrants into the Lloyd's Market. She also leads on Strategy & Innovation at Lloyd’s, including the Lloyd’s Lab and Academy. Dawn is a member of the Lloyd’s Executive Committee  and is a director of Lloyd’s Insurance Company in Europe.

 She has over 25 years of experience working in the global insurance industry with oversight of underwriting, distribution, clients, and strategy, including leadership positions at CHUBB, AXA, AIG and WTW. Having started her career in Washington D.C., Dawn has since taken on senior positions in London, Houston, New York, Paris, Dubai, San Francisco and Zurich.
 
Dawn is a  Legacy Leader of the Insurance Industry Charitable Foundation (IICF) and immediate past chair of the Board of Trustees for IICF UK. She sits on the Leadership Council of Founders4Schools, the Executive Council of the International Insurance Society (IIS),  Advisory Council of the Insurance Information Institute (III) , Advisory Board of the
Maurice R. Greenberg School of Risk Management, Insurance and Actuarial Science and is Vice Chair of The American University, School of International Service Dean’s Advisory Council.  Dawn is a member of the International Women’s Forum (IWF), Worshipful Company of Insurers (WCI) and joined the Board of British American Business in October 2024.


Breakout A: 10:30AM - 11:30AM

Session A1:

Revolutionizing Claims Processing: The Impact of Generative AI in Workers' Compensation

Generative AI is at the forefront of innovation across various industries, reshaping workflows and enhancing outcomes. This presentation will explore how generative AI is revolutionizing the workers' compensation sector, particularly through its applications in claims processing, fraud detection, and risk management. As more than half of insurers experiment with generative AI solutions, it is essential to understand how these technologies can improve efficiency and care delivery in this critical field. We will begin with a foundational overview of AI, defining its key components—such as machine learning, natural language processing, and robotics—and illustrating their relevance in today’s workplace. The session will then compare traditional claims processing methods with AI-enhanced approaches, highlighting significant improvements in accuracy, speed, and user experience. A major focus will be on how predictive AI models analyze data to identify risk trends, enabling proactive interventions that enhance health outcomes and lower costs. We will discuss the ways generative AI automates routine tasks, reducing workloads for claims professionals, and allowing them to concentrate on higher-value interactions with injured workers.

Presenters: