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EdCo2025The Atlanta RIMS Educational Conference

Shaping Today's Risk Solutions: Technology Unity Innovation

Thursday January 30, 2025


Cobb Galleria Centre - 2 Galleria Parkway SE, Atlanta, GA 30339 


PROGRAM DETAILS

7:30 Registration/Badge Retrieval
7:30 - 8:30 AM Connection Before Content Breakfast - Sponsored by XXXXXXXXX

8:30 - 8:45 AM Welcome & Opening Remarks

  • Brian Nulty, Chapter President, Atlanta RIMS
  • Jim Burgess, Conference Chair, 2025 Educational Conference

8:45 - 10:00 AM KEYNOTE GENERAL SESSION

“How do we get diverse representation into top leader roles and what are the skills needed for the future of the industry?

Dawn Miller - Lloyds

Session A1:

Revolutionizing Claims Processing: The Impact of Generative AI in Workers' Compensation

Generative AI is at the forefront of innovation across various industries, reshaping workflows and enhancing outcomes. This presentation will explore how generative AI is revolutionizing the workers' compensation sector, particularly through its applications in claims processing, fraud detection, and risk management. As more than half of insurers experiment with generative AI solutions, it is essential to understand how these technologies can improve efficiency and care delivery in this critical field. We will begin with a foundational overview of AI, defining its key components—such as machine learning, natural language processing, and robotics—and illustrating their relevance in today’s workplace. The session will then compare traditional claims processing methods with AI-enhanced approaches, highlighting significant improvements in accuracy, speed, and user experience. A major focus will be on how predictive AI models analyze data to identify risk trends, enabling proactive interventions that enhance health outcomes and lower costs. We will discuss the ways generative AI automates routine tasks, reducing workloads for claims professionals, and allowing them to concentrate on higher-value interactions with injured workers.

Presenters:


  • Cathy Van Emon, Vice President of Business Operations at CorVel, provides strategic direction to enhance operational practices and product prioritization across major corporate programs. With 15+ years in the industry, she introduces disruptive technologies such as AI, ML, and predictive analytics to boost corporate performance. Cathy holds a Master of Business in Business Economics from Ashford University and a BA in Business Administration from California State University, Fullerton, emphasizing Management Science and Information Systems, providing a solid foundation for her strategic approach.

Session A2:

Settling Cases in the Age of Nuclear Verdicts: Securing Insurers’ Consent and Participation in Settling High-Value Cases

In recent years, "nuclear verdicts" – jury awards that exceed $10 million – have shaken the insurance industry. Their increasing frequency and severity over the past decade has changed the dynamics of settlement discussions, forcing insurers and policyholders alike to consider strategies that minimize risk without surrendering control. For attorneys and claims professionals, navigating these high-stakes settlements requires both effective negotiation strategies and a solid understanding of the insurer-policyholder relationship. This presentation will equip attendees with practical tools and insights to better manage high-stakes settlements, foster cooperative engagement with insurers, and ultimately avoid the fallout of nuclear verdicts.

Presenters:


  • Rachel E. Hudgins has litigated hundreds of insurance coverage and bad faith claims in state and federal courts across the country and U.S. territories brought under a spectrum of insurance policies issued to individuals, public and private corporations, and government entities. Rachel’s success comes from cases ranging from the ordinary, such as storm-damaged properties, phishing-related data breaches, and wrongful employment termination, to the extraordinary, such as grand jury investigations, parasailing-related injuries, fraternity party injuries, blockades at the Indian-Nepali border, mass livestock deaths, exploding e-cigarettes, art provenance investigations, and free-fall drops at county fairs. Most recently, she has advised clients in a variety of industries on COVID-19 losses under first-party property and business interruption policies.

    Session A3: 

    Loss Control - Excelling in a Volatile Risk Landscape

    A more volatile risk landscape puts pressure on risk managers, making it more challenging to manage cost of risk and achieve key program metrics. In this session we'll explore how to "future proof" your program using technology and resiliency tactics. Learn how to gain the upper hand on claim trends and get ahead of and mitigate unpredictable losses.

      Presenter:

      • Devin Lindsey brings expertise in pre-loss/risk control, and has a wide array of thought leadership insight, incorporating his experience working with TPA & carrier customers, as well as direct experience working for an employer as Sr Risk Manager. Devin currently leads business development and analytics for Liberty Mutual and Helmsman Risk Control organizations. He is responsible for identifying and cultivating business opportunities with clients to help them integrate strategies that reduce their total cost of risk. Devin is also the executive sponsor of Liberty Mutual and Helmsman's Risk Control's customer advisory board which is comprised of select Fortune 500 business partners across multiple industries.


      11:45 - 1:15 PM KEYNOTE LUNCHEON





      Session B1:

      Insurance Regulatory Updates: AI, Privacy and Security and Surplus Lines

      This presentation will address an overview of new laws and regulations generally and then focus on artificial intelligence regulation in the insurance industry.

      Presenters:

      • Brian T. Casey focuses his practice on corporate, merger and acquisition, corporate and structured finance, and other transactional and regulatory matters for clients in the insurance, financial services and health care industries. He represents insurance companies, insurance holding companies, managing general agents and insurance agencies, third party and claims administrators, banks and other financial institutions, investment banks and reinsurance companies. He also advises clients on the intersection of insurance and technology, with experience in artificial intelligence, blockchain, digital insurance, insurance analytics and big data, Insurtechs, electronic commerce, and mobile technologies. He frequently writes and speaks on insurance industry topics.

      Session B2:

      Attracting, Retaining, Promoting & Engaging Diverse Talent in Insurance

      This presentation outlines strategies for insurance, brokerage, and risk management companies to attract, retain, promote, and engage diverse talent. It emphasizes outreach through partnerships with schools, scholarships, and DEI-focused branding to build a diverse talent pipeline. Retaining and promoting talent requires inclusive workplaces, mentorship programs, and transparent promotion pathways. The presentation also highlights the importance of supporting neurodivergent and disabled employees through accessible work environments and flexible policies. Companies should make financial commitments, engage communities, and publicly report on diversity goals to foster long-term success. Finally, actionable tips are provided for diverse professionals to advance their careers, including mentorship, networking, and earning certifications.

      Presenters:


      • Jenny Saint Preux, MBA, CPCU, AINS, AIS, is an accomplished insurance professional with over a decade of expertise in underwriting, training, quality assurance, and talent development. She's actively involved in the insurance industry with special focus on supporting young professionals in their career development.

      Session B3

      Enhancing Commercial Property Renewals with Data Driven Strategy

      Whether you’re renewing your property insurance program, or putting it out to bid, it's never been more critical to provide timely, accurate data for your submission. Hear from industry experts on best practices for capturing and managing property data to meet heightened insurer requirements. Gregg Woodman, Director of Risk Management for Burroughs & Chapin, Mark Crites, President - Managing Director at Stemple-Crites, and Rosie O’Neill from Origami Risk will discuss the growing challenges with gathering property data to avoid underinsured or overinsured issues. They will share their expertise around the benefits of robust data, processes and systems to communicate property exposures effectively with insurance markets. Join us to hear real-life examples of the consequences of mis-valued assets, the importance of accurate valuations, and the difference a centralized system can make.

        Presenter:


        • Gregg Woodman, Director of Risk Management, Burroughs & Chapin Company, Inc., a privately held real estate investment trust based in Myrtle Beach, SC, has more than 30 years of experience risk management and insurance.

        • Rosie O'Neill, Senior Sales Executive at Origami Risk, has more than 35 years of experience in insurance and risk technology. She works with risk managers in all sectors to design and implement innovative solutions to their complex risk issues.

        • Mark Steven Crites, President and CEO, StempleCrites LLC, also is head of the Insurance Valuations Services Practice, which provides valuation analyses related to building, improvements, contents (machinery and equipment)

        Session C1:

        Exploring the Diverse Applications of Artificial Intelligence in Casualty Broking and Underwriting

        The focus of the session is around AI's transformative impact on casualty broking, showcasing real-world examples and discussing the benefits and challenges of AI implementation. The presentation further examines AI's role in underwriting, illustrating how AI-driven tools enhance efficiency and accuracy in risk assessment. A panel discussion featuring industry experts will explore future trends and innovations in AI for casualty broking and underwriting, offering predictions and engaging with the audience through a Q&A session. Practical strategies for integrating AI into existing workflows and best practices for successful adoption will be shared.


        Presenter:


        • ANIA CARUSO, CPCU  Ania has over 20 years of experience as a broker and carrier, specializing in working with Fortune 500 clients. Her expertise lies in domestic and global insurance placement, alternative risk financing strategy, and predictive analytics. She is dedicated to cost optimization and reducing the total casualty cost of risk for her clients. In her current role, Ania leads a team that analyzes and underwrites primary and excess liability casualty loss exposures. She also identifies and prioritizes cost-reduction opportunities to optimize casualty insurance and risk management programs. Ania is responsible for developing the Complex Casualty Practice and Casualty value proposition in the Southeast Region. She coordinates and develops resources for complex casualty risk issues, such as loss-sensitive or cash flow programs, captives, predictive data analytics, alternative risk financing, and reinsurance. Ania is committed to training, mentoring, and developing colleagues nationally and regionally. Her ultimate goal is to represent the needs of her clients and provide actionable data and outputs that benefit their insurance and risk management programs while protecting their balance sheets.


        • Yannick Kwan, ARM delivers analytics capabilities, services and technologies to Gallagher clients, carriers and colleagues. His focus is on client facing consulting services and solutions. Yannick's expertise centers on two key areas - helping clients optimize their total cost of risk and providing risk advisory and analytics services aimed at supporting the achievement of client objectives.


        • Maura Sellers is the Regional Distribution Leader - Southeast at MSIG USA. Manages and is responsible for new business and client retention across a seven-state territory. Responsible for implementation and execution of marketing strategies including business development, relationship management, and brand enhancement across all MSIG USA’s product offerings.


        Session C2:

        Unlocking Business Income: Define, Quantify and Allocate

        Confused about Business Income (BI) values, business interruption exposures, and allocated BI values? You’re not alone. These terms are often debated and mixing them up in insurance negotiations can have serious consequences for pricing and coverage. This discussion aims to clarify the situation. BI values are critical for a company’s financial protection strategy. They are essential for maintaining stability during disruptions. Inaccurately calculated BI values can lead to underinsurance and severe financial losses. Research shows many companies miscalculate or improperly allocate these values, exposing themselves to significant risk. Companies struggle with BI calculations because traditional methods are often manual, time-consuming, and complicated. Multi-location businesses face additional challenges in allocating BI values accurately. We’ll focus on two key methods for calculating BI values—the Deduction Method and the Build-Up Method—and how businesses can effectively allocate these values across different locations. Understanding these concepts is vital for ensuring proper coverage and mitigating risks.

        Presenter:


        • Maximilian Glodde is a Chartered Financial Analyst and co-founder of MEO Continuity. With a robust background in risk management and business continuity, Max is renowned for his expertise in business impact analysis and risk quantification. His career journey began at MVF, providing him with deep market insights, and progressed through significant roles at Accenture in the UK and Boston, where he consulted for premier Tier 1 investment banks. As a Senior Business Risk Consultant at FM Global, Max delivered strategic risk assessments and recommendations to Fortune 1000 companies. At MEO Continuity, he has been instrumental in developing a cutting-edge SaaS platform that revolutionizes business continuity planning, offering scalable and resilient solutions for organizations. Max's international project experience includes performing business impact analysis (BIA) and business continuity planning (BCP) for notable companies such as The Greenbrier Companies, Archer Daniels Midland, Envista Corporation, Mahle AG, Skyworks Inc., Waters Corporation, Boston Scientific, Momentive Performance Materials, and Bose Corporation.

        • Eric Saraiva is the Head of Business Development and Partner at MEO Continuity. Eric brings extensive experience in accounting, risk management, business development, and operational due diligence. Before joining MEO Continuity in 2024, he spent nine years at FM Global, where he served as a Business Development Executive, and Senior Business Risk Consultant. His work involved delivering strategic risk assessments and comprehensive business continuity management support to Fortune 500 companies. Earlier in his career, Eric held positions at Deloitte, and PwC. Eric holds a Bachelor of Business Administration in Accounting from Monmouth University. Fluent in Portuguese and Spanish, Eric is committed to building partnerships that enhance organizational resilience. Eric’s project experience includes performing business impact analysis (BIA) and business continuity planning (BCP) for notable companies such as Xylem, Trane Technologies, Bristol Myers Squibb, TE Connectivity, Integra LifeSciences, and Zoetis.

        Session C3

        Quantifying Risk and Training Like you Fight

        In today's digital age, cyber threats are evolving at an unprecedented pace, posing significant risks to organizations of all sizes. Ensuring that your team is prepared to respond effectively to cyber incidents is crucial for safeguarding your company's assets, reputation, and data integrity. This interactive session is a comprehensive presentation designed to guide you through the process of using tabletop exercises as a strategic tool for bolstering your organization's cyber defense capabilities.

        Presenter:


        • Nikki Ingram is the Assistant Vice President and Head of Cyber Risk Services at Zurich North America, a role she has held since January 2024. She has extensive experience in cybersecurity, previously serving as Director of Threat Modeling at Aon and as a Senior Principal Cyber Security Consultant at Zurich North America. Nikki has a strong educational background, including a Master's degree in Cybersecurity from Excelsior College, and has completed various IT security certifications. She also has experience as an Investigator with the US Navy - NCIS. 


        Session D1:

        Navigating the Gen AI Era: Using AI Models in Claims and Task Automation

        With the release of Chat GPT, the adoption of generative AI has accelerated significantly in the past few years. In this session, we will discuss the critical advancements in the field and how large language models are currently being used in insurance, including improving claims management and root cause of loss identification, as well as general business. With gen AI being integrated into various facets of the insurance industry, an understanding of how the models work helps highlight specific use cases as well as potential shortcomings and blind spots. As a result, this session will also provide a brief introduction to the mathematical underpinning of these models. The presentation will conclude with a look ahead at what the future holds for the field.

          Presenter:

          • Brian Settle is a Principal at Oliver Wyman where he specializes in property and casualty self-insurance. Brian provides a variety of actuarial consulting services such as loss reserving, cost allocations, and economic capital models. 

          Session D2:

          Now Serving Best Practices and Risk Innovation

          Workers’ compensation lends itself to an exchange of ideas.  While all employees and programs are unique, there are common themes and practices that can be successfully replicated by other organizations. This session will center on a candid discussion as to how one of today’s leading employers addresses everyday workers’ compensation challenges, the strategies and programs put in place, and the results and outcomes achieved.  The discussion will begin around the role of culture and philosophy and how these guiding principles can and should be reflected in an organization’s workers’ compensation program.  We will also focus on workforce safety and prevention as well as injured employee care and recovery. Additionally, we will address technology and talent and how these resources can be used to elevate and complement each other.  As members of the risk management community, we are in corporate leadership positions with an ability to impact the lives of those around us. In this session, we invite you to join us as a part of this journey.

          Presenters:


          • Steve Figliuolo has been working in insurance and risk for the last two decades. He is the Principal Program Lead of claims for Chick-fil-A Inc. and is responsible for oversight of casualty, property, cyber, crime, FinPro, and additional coverages



          • Doug Clark has over 22 years of experience insurance and completed the Sedgwick Client Services Leadership Development Program. As Assistant Vice President, Doug oversees claims service delivery to some of Sedgwick’s largest and most prestigious clients.

          Session D3:
          Advancing Your Career for Long Term Success

          Session will explore the delicate balance between continuous learning, Goal Setting, advocating for yourself, and maintaining work-life balance.

            Presenters:

            • Aisha Ousley, CPRIA. As a Private Client Account Executive at Aon Private Risk Management (APRM), Aisha is responsible for assisting high value individuals, families, and businesses with complex financial and insurance needs, identify, assess, and manage risks associated with various aspects of their operations and/or personal lives. She acts as a strategic partner to her clients, helping them navigate the complex landscape of risk management and insurance to protect their assets, minimize liabilities, and safeguard their financial well-being. 

            5:00 - 7:00 PM HAPPY HOUR RECEPTION

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